Return, Refund & Cancellation Policy

Last updated on Nov 22nd, 2022

IAU INFINITE AU STAR GAZING SERVICES LLP believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within the cancellation period after placing the order. However, the cancellation request may not be entertained if the cancellation period is over.
  • In case of any Refunds approved by the IAU INFINITE AU STAR GAZING SERVICES LLP, it’ll take 1-2 days for the refund to be processed to the end customer.

For Local Trips

  • Cancellations made 7 days or more in advance of the departure date will receive a 100% refund.
  • Cancellations made within 3 – 6 days will incur a 20% cancellation fee.
  • Cancellations made within 24-48 hours of the departure date will incur a 30% cancellation fee.
  • Cancellations made within 24 hours of the departure date will incur a 50% cancellation fee.
  • You can choose to credit your amount and use it towards any future event.
  • You are not applicable for a refund if you fail to show up on the day of departure under the given timeline that has been provided to you beforehand.
  • If a trip is called off at the last moment due to a natural calamity/unforeseen circumstance (like rain, snowfall, earthquake, landslides, strike, bandh, etc.) then the participants would be given the option to get a full refund or voucher for the same amount that can be used within 6 months of the issuance date for any package worth the same amount.

For Outstation Trips

  • 60 days before the departure date, we don’t charge you anything except your booking amount. The booking amount is non-refundable.
  • 60 days to 30 days before the departure date, if you’re canceling the trip and opting for a refund within this period then only 25% of the total trip cost (calculated after subtracting the booking amount) along with the booking amount (non-refundable) will be charged as a cancellation fee and remaining sum would be refunded.
  • 30 days to 7 days before the departure date, if you’re canceling the trip and opting for a refund within this period then only 50% of the total trip cost (calculated after subtracting the booking amount) along with the booking amount (non-refundable) will be charged as a cancellation fee and remaining sum would be refunded.
  • 7 days before the departure date, if you’re canceling the trip and opting for a refund within this period then 80% of the total trip cost (calculated after subtracting the booking amount) along with the booking amount (non-refundable) will be charged as a cancellation fee and remaining sum would be refunded.
  • You are not applicable for a refund if you fail to show up on the day of departure under the given timeline that has been provided to you beforehand.
  • If a trip is called off at the last moment due to a natural calamity/unforeseen circumstance (like rain, snowfall, earthquake, landslides, strike, bandh, etc.) then the participants would be provided with a voucher for the same amount that can be used within 365 days of the issuance date for any package worth the same amount.
  • If a trip has to be aborted midway due to a natural calamity/unforeseen circumstance (like rain, snowfall, earthquake, landslides, strike, bandh, etc.), no refund will be provided in that case provided. IAU INFINITE AU STAR GAZING SERVICES LLP will not bear any extra expense due to such circumstances.